Customer Service
Shipping & Returns
How we ship, how transfers and pickups work, and how to return or get a refund on an eligible item.
Shipping
Processing & carriers
All orders are shipped promptly from our warehouse or in-store inventory within 3–10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.
Firearms
Firearms can only be shipped to a licensed Federal Firearms License (FFL) dealer. New York residents must have firearms transferred through an FFL in New York State; customers in other states must use a licensed FFL in their state and are responsible for any transfer fees. See our FFL Transfers page for the full process.
Ammunition
All ammunition sales to New York residents must be shipped to a valid FFL dealer, or picked up directly at our shop with valid identification. All sales and transfers of ammunition are conducted in strict compliance with New York State law.
In-store pickup
We offer in-store pickup on all orders. Background checks apply if the item is a firearm at time of pickup and are billed separately from your online order. Please bring valid identification and any required documentation.
Returns
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) within 10 business days of receiving the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund – less a 10% restocking fee – based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA, packed in the original packaging including any accessories, manuals, documentation, and registration that shipped with it.
A 15% open-box fee, in addition to the 10% restocking fee (totaling 25%), will be assessed on any sealed product that is opened or removed from its original packaging.
Non-returnable items
- Special orders and products custom-configured to your specifications
- Products sold “as is” or “used,” or that have been installed or used after receipt
- Illumination devices, electronic sights, optics, and night vision equipment
Refunds
Refunds are available in the following situations:
- Defective or damaged products – you’re eligible for a full refund or replacement. Please provide clear photos of the damage and a description within 30 days of receiving the product.
- Incorrect items – contact us immediately and we’ll arrange a return and issue a full refund or send the correct item.
- Cancellation of services – refunds are processed if the cancellation request is made before the service date. If the service has already been performed, no refund will be issued.
Refunds will not be issued for a simple change of mind, for customized or personalized products (unless defective or incorrect), or for digital products or services once accessed or delivered.
Note: All firearm and ammunition sales are final once processed.
Need to start a return?
Contact us for an RMA within 10 business days of receiving your order, or call (518) 899-2799.